We will gladly give you a refund or exchange if the item being returned is unopened and unused, and the return is made within 30 days. Please send us an email on info@golden-essence.com (if applicable).

Upon receipt and review of your returned item, we will send you an email notification. If your refund request is approved, the refund will be processed and the credit will be applied to your original payment method within 2-5 business days.