Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the product, if you have other questions,
please just send it to firstname.lastname@example.org
We are based in the United Kingdom
It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused.
All of our products are Parfums, which is the strongest scent available.
As there is a higher oil content to make them last longer, with ALL perfumes, not just Golden Essence perfumes, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.
Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Orders processed before 8am Monday to Friday are normally processed the same day. Orders placed are 8am Friday aren’t processed until Monday. Depending on the chosen option at checkout, normal UK delivery is between 1-3 working days. During Offer Periods, Black Friday and Christmas this may be a little longer. For International orders please check your email confirmation for delivery times.
Please check your tracking link that was emailed at the time of despatch (may be in junk/spam folder).
Please take pictures of the outer packaging, the damaged bottle(s) ensuring the bottle number is visible and email the pictures to our Customer Services Team at email@example.com Unfortunately damage incidents need to be investigated so we need sufficient photographic evidence. Please do not dispose of the bottles or packaging until we have advised you that we completed our investigations. All damages must be reported within 7 days of receipt
Please check your order confirmation alongside the order you have received and if there are any discrepancies, please email firstname.lastname@example.org with a picture of all the goods received along with the packing slip. All error must be reported within 7 days of receipt
Please check on the tracking link for details as to where your parcel has been left. Most couriers operate no contact deliveries now, so if you are not at home they will leave your parcel with a neighbour or in your safe place. Also calling cards are not used as they confirm via email/tel confirmation. Please check this before contacting us. Every courier we use, will complete a detailed investigation for disputed claims and if delivery is found to be non compliant we will resend your order. All denials must be reported within 7 days of delivery date.
We accept products back within 30 days for a refund or exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you. Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at Info@Goldenessence.co.uk for further details.
Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit.
No, our discount codes or promotional codes cannot be stacked, therefore you are unable to use codes on pre-discounted bundles or packs.